Accessing Your Own Medical Records: A Patient's Guide

Your NHS medical records belong to you in a practical sense—you have the legal right to access and obtain copies of your health information. Whether you're changing doctors, seeking a second opinion, or simply want to understand your medical history, accessing your records is straightforward. This guide explains your rights and the process.

What records can you access? You can request copies of almost all information held about you by NHS providers, including:

• GP practice records and consultation notes
• Hospital treatment records and test results
• Prescription history and medication information
• Mental health service records
• Physiotherapy and specialist appointment notes
• Correspondence between healthcare providers

The only information withheld is occasionally third-party details (information about other people) or notes where a clinician genuinely believes disclosure would harm your health. These situations are rare.

How to request your records Contact your GP practice or hospital directly. Most have online systems or paper forms for subject access requests. You can also email or write. Be clear that you want copies of all your medical records. Providers have 30 calendar days to respond, though many are faster.

What happens next The organisation reviews your records to check for third-party information that must be removed. They'll provide your records in paper form, electronic form, or both, depending on your preference. Most practices now offer electronic access through patient portals, allowing you to view records immediately.

Costs First copies are free. If you request additional copies or want records in unusual formats, organisations can charge reasonable fees, though most don't.

Using your records effectively Once you have them, review them carefully. Check for accuracy and contact your provider if you spot errors. These records are invaluable when:

• Changing GP practices or moving house
• Seeking private medical opinions
• Pursuing complaints or legal claims
• Understanding your medical history
• Making informed healthcare decisions

If your request is refused Providers rarely refuse completely, but they might withhold specific information. They must explain their reasons. If you disagree, you can appeal to the Information Commissioner's Office or the NHS complaints procedure.

Electronic patient records Most GP practices now offer online access to recent records through systems like NHS Patient Access. This is faster than formal requests and gives you immediate viewing rights. Ask your practice to set up online access if you haven't already.

Accessing your medical records is an important part of taking control of your healthcare. Your records tell your health story and help you make informed decisions about treatment. Don't hesitate to request them—it's your right.